Define a problem from several different perspectives before making a decision.

Powerful companies have to be able to explain their actions to a wide range of stakeholders.

A controversial decision can cause an internal divide within an organization.

Equally, however, it is not helpful if everyone shares a similar view.

Sound out your staff on controversial decisions before you act: your workforce can be a good indicator of public opinion.

When you are next confronted with a problem, stage a role-play where colleagues represent different affected parties. Have the outcome written up and circulated so that everyone can see how the problem has been defined and the proposed solutions highlighted.

If your board comprises staff with similar expertise, invite a neutral third party with a different point of view to a board meeting to offer a fresh perspective on a particular problem.

What’s more important: defining a problem or finding a solution?

Is it ever too late to reverse a big decision?

How should you deal with an internal divide caused by a controversial decision?