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Restoring Confidence
Rosabeth Moss Kanter — Harvard Business School
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IN BRIEF
Slumps in confidence can best be turned around through avoiding anger and blame to focus instead on the next big project. Instigating a culture of confidence also helps, which can be done through the establishment of short-term, achievable goals. (Duration 5:32)
 
Lesson Summary
Ideas for Action
Questions to Ask

Business is a series of up and downward cycles but the key is to maintain confidence and inspiration within your team at all times.

When something fails, it is essential to set an achievable, realistic short-term goal to restore confidence among colleagues and offer hope.

Avoid anger and blame – they will only cause further negativity and failure.

People inspire each other in the workplace; confidence doesn’t just trickle down from the top but is circulated among colleagues.

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