Restoring Confidence
Rosabeth Moss Kanter — Harvard Business School
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IN BRIEF
Slumps in confidence can best be turned around through avoiding anger and blame to focus instead on the next big project. Instigating a culture of confidence also helps, which can be done through the establishment of short-term, achievable goals. (Duration 5:32)
| Business is a series of up and downward cycles but the key is to maintain confidence and inspiration within your team at all times. |
| When something fails, it is essential to set an achievable, realistic short-term goal to restore confidence among colleagues and offer hope. |
| Avoid anger and blame – they will only cause further negativity and failure. |
| People inspire each other in the workplace; confidence doesn’t just trickle down from the top but is circulated among colleagues. |
| Swap teams around: if a team has experienced setbacks or slumps, mix team members in with teams that have had more successes and organize group targets. The energy and enthusiasm of the more successful team will be inspirational. |
| Regardless of a great outcome, find elements of the process to praise and focus on the positive to keep your team energised and geared up for the next project. |
| Avoid dwelling on a failure by holding a team meeting to set short-term achievable goals. |
| Boost confidence and morale by organizing an awards ceremony or party for your staff to reward particular skills and achievements. |
| Can failure ever be a contributing factor to success? |
| How could confidence be better encouraged in your company? |
| What’s more important: strong leadership or effective teamwork? |
| Does your company encourage a 'can-do' attitude or is there an inherent blame culture? |
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